Computer Repair Bill Of Rights
The Presidential election season is heating up with this year’s historic campaign, so I’ve decided to get patriotic and dedicate this article to the proposition that all computer users are created equal and endowed by their creator with certain inalienable onsite computer repair rights:
Article I: All citizens of Central Texas are entitled to Call CPU at (512) 351-7841 for free phone consultations prior to setting an appointment with CPU. And they have a right to know what is wrong with their computer as understood in the English language without excessive tech-speak. Everyone should have the right to the same affordable, timely, straight-forward, computer repair services.
Article II: Each computer owner is entitled to know the entire cost for the repair job confronting them, prior to the job being started. If something new comes up in the course of the work or the client wants to add something, then they will be given a chance to decide, by knowing the additional cost before more work is done. At CPU discount computer service is a right, not a privilege. It is the CPU solemn oath that all prices on laptop repair, in-home computer service, and website design must be cost-effective for the customer, and cannot exceed 60% of the cost of purchasing a comparable used machine, with a 1-year warranty.
Article III: Each CPU customer has the equal right to have their computer serviced Day or Night (Even After-Hours), 7 Days a Week. And if they have a scheduling difficulty, then they are entitled to Free Pickup and Delivery if their machine has to be repaired at the CPU workshop.
Article IV: Each CPU customer has the right to (at least) a 3-month warranty on all repairs and installations that CPU performs, including software related, in accordance with the CPU standard guidelines for safe computing. Also, every client (or user) has the right to be trained in the skill-set of their choice so that they can use their new skills to prevent the same thing from happening again, and save money down the line.
Article V: Every CPU repair technician or consultant shall respect every question that the customer asks no matter how small or non-technical. Service technicians should have the humility not to patronize or talk-down to their clients, but treat them as people with equal potential to learn technical skills and procedures.
Article VI: All citizens of central Texas have the right to sign free tech support by signing up for “Tech Tips” on the CPU website by putting in their email address to receive information, or by phone, by calling (512) 351-7841. (They also have the right not to be spammed after signing up, because they will have the right to confirm or not to confirm with the first email they receive for the “Tech Tips” membership).
Article VII: All CPU customers have the right to receive free tech support by phone after the first service has been performed. This right cannot be taken from them regardless of the amount they spend initially, or on future projects and service calls.
Article VIII: CPU customers also have the added bonus right of receiving credits toward future work performed by CPU when they refer friends, family, and/or colleagues to CPU, and recommend its service to those future customers.
Article IX: All consumers have the God-given right not to worship computer repair techs as “Gurus” or think of them as “Geeks” somehow endowed with some other-worldly DNA that give them special abilities that the computer owners can’t develop on their own.
Article X: CPU Customers are entitled to be trained at discount rates, in any computing or Web Site Development technique that they choose, so that CPU is more available to carry its message of computer repair enlightenment to others seeking to break the bonds of computer service disinformation that afflicts the good folk of our land. God Bless Austin, Texas, and God Bless America!