Trust - Based Computer Repairs
Did you ever hear the expression “Trust is the coin of the realm”? In business and in Life, Trust is Everything. If you don’t trust your computer person or web solutions provider (and vice versa), you’re risking everything. Establishing trust doesn’t mean going out of your way to find something wrong, because it becomes a self-fullfilling prophecy. If you go into any project with an attitude of mistrust, a reason or obstacle to a good working relationship will manifest itself, regardless of your technical expertise. That’s why I make sure I establish this relationship with my customers right off the bat. I’m not interested in enriching myself at my customer’s expense, or in giving them any reason to believe this about me. I just heard a video presentation by a self-help guru where he tells an outstanding story about his visit to a local business, and the relationship he had with the manager, that brilliantly illustrates the concept “Little Things Mean Everything”. I completely agree.
“Little Things” that people do, without being asked, and without guarantee of return are the backbone of every business relationship, including computer and web services. Without the small demonstrations of goodwill and the trust they engender, the world stops spinning. I firmly believe that if there is even an ounce of good feeling between the parties involved in any transaction, then even the most challenging of obstacles can be overcome.
This is particularly true of the pc repairs and web services industry because you have technicians and web designers who are supposedly “gurus” explaining certain new concepts to their customers that they are either not familiar with or not particularly interested in. Their primary concern is to get or keep their systems up and websites running and producing for them, by generating commerce, profits, artistic or social for the common good. So trust between the tech or web “guru” is more essential than ever, and that’s why it is paramount to me and to the mission of CPU. I stand behind everything I’ve pledged on this site and guarantee my work without hesitation. The statement of principals is outlined in the “Computer Repair Bill of Rights”, Value is given with “Free Tech Tips”, and my committment to establishing trust and client satisfaction is demonstrated in my work. Without trust between people, “It’s the end of the World as we know it”.